Privacy Cookies Policy

RLB Services Ltd is committed to protecting your privacy. We value our visitors, customers and suppliers and, endeavour to create an enjoyable and safe shopping experience when visiting this website.

This Privacy Policy is in line with the General Data Protection Regulation (GDPR) and sets out how, when, where and why we collect data about you, together with how we control and process the data. Should we ask you to provide certain information by which you can be identified when using this website then, you can rest assured, it will only be used in accordance with this Privacy Statement. We may change this policy from time to time by updating this page. However, we are committed to ensuring that your privacy is protected, and, to this end, we will:

+          Always work to keep data safe

+          Make it clear when, why, where and how we are collecting and using the data

+          Keep data up-to-date and only hold on to it for as long as is necessary

+          Only hold data for the purpose for which it was collected

+          Collect and securely store the information you provide to us, such as your personal data including payment preferences

+          Treat data with the same respect as you treat your own personal data

+          Delete all data held, if you so request. However, in some circumstances, it will not be possible for us to do so due to legal requirements placed on us but, we will make you fully aware if this is the case and the reason your data cannot be destroyed or returned and, at which time it can be destroyed

Information collected by our Website

What we collect

For the purpose of making an enquiry or placing an order, our website may collect the following information: your name and appropriate contact information including email address, address, preferences and interests. Other information relevant to customer surveys and/or offers may also be requested.

What we do with the information collected

We require this information to understand your needs and provide you with more information for the product(s)/service(s) you have requested. Your information may also be stored in a CRM system for Internal record keeping. We may use the information to improve our products and services.

How and why we collect data

We collect and securely store the information you provide, whenever entering into a transaction with us, whether it be via our website, by email or by telephone.

We also hold certain types of data in accordance with legal requirements for tax and accounting purposes.

The data is held for the purpose of maintaining high quality working relationships between both parties.

Keeping your data

We will make sure to only keep data for as long as it is required, to service your account, retain your transactional history and payment preferences.

It is important to us that your details are as up-to-date as possible. To ensure we hold data which is accurate we will, from time to time, request you to review the data we hold about you and confirm it to be correct.

Who we would share data with

We will share your data with our Accountant to the extent that it is required to enable them to assist us to fulfil our legal requirements in producing Financial Statements, VAT and Corporation Tax Returns.

We will share your data with other third parties but, only after receiving your written permission to do so and, only to those who have a relevant need to be privy to such data.

Your data will also be shared when there is a legal requirement to do so, for instance to the police or insurance investigators.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

+          Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.

+          If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required to do so by law. You may request details of personal information, which we hold about you, under the Data Protection Act 1998 – a small fee may be payable. If you would like a copy of the information held on you, please write to or email us.

Security

How we will keep your data secure

As standard, we use comprehensive modern technology and processes to ensure the security of all data held, including but not limited to: firewalls, encryption, anonymization, password management and regular software updates.

We perform a regular review to make sure our security measures match the level of sensitivity of the data held.

We only retain data for the length of time it is required and always dispose of it securely.

Paper documentation, USB Sticks and Hard Drives are securely locked away and all staff are trained and encouraged to have a clear desk policy.

(If you are a Limited Company, you may hold sensitive information about us, e.g. Bank Details and other financial data. We understand that you will protect and respect our information and will hold a responsibility for protecting our data to adhere to GDPR.)

Website Security

We are committed to ensuring that your information and data is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

External Links

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this Privacy Statement. You should exercise caution and look at the Privacy Statement of the website in question.

An introduction to cookies

A cookie is a small data file that is automatically placed onto your computer’s hard drive. Cookie files are created by our website and placed onto your device in order to analyse and influence your preferences or behavior. Analytical cookies are designed to track your journey and experience on our website – so that we may tailor your experience and gather data. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

The majority of modern web browsers will automatically allow cookies to be placed onto your device. However you can usually modify your browser’s settings in order to prevent any cookies from being placed onto your device. Setting your browser to block cookies may prevent you from taking full advantage of our website.

Cookies deployed by our website:

  • ensure that functionality operates as intended
  • remember your choices and preferences during and between visits
  • allow you to share pages via popular social media networks including Facebook and Twitter
  • allow you to interact with our website by leaving comments or opinions
  • post enquiries via online forms
  • track your visit for statistical analysis, allowing us to improve the usability, speed and security of our website

Cookies are not deployed to:

  • collect any personal identifiable information (without your express permission)
  • collect any sensitive information (without your express permission)
  • pass data to advertising networks
  • pass personally identifiable data to third parties
  • pay sales commissions

Your consent for cookie deployment by our website.

Upon your first visit to our website, you may have noticed our banner alerting you to the use of cookies by our website. In compliance with the 2011 EU Cookie Law, our website operates on an ‘Implied Consent’ basis. This means that we have assumed that you have ‘opted-in’ for our website to deploy cookies until you choose to deactivate them within your browser settings or via the instructions below. Below you can learn more about the specific cookies deployed by our website, and how they can be disabled. For more information on the EU Cookie Law in the UK, we recommend visiting the Information Commissioner’s Office (ICO) website where you can find the latest information, guidelines and advice on the EU Cookie Law.

Cookies used by our website

  • Social Network Sharing

    We encourage users to share our content and/or like our on profile on the popular Social Media websites Facebook, Twitter, YouTube, Google+ and LinkedIn. In order to make ‘Social Sharing’ accessible, our website utilises widgets either provided directly from the Social Networks and/or via amalgamative widgets from third parties such as AddThis. Cookies and privacy implications from the social networks vary and will be dependent on your nominated privacy settings with each Social Network. Social Sharing buttons will only deploy cookies if you are signed to that respective Social Network at the time of being on our website.

  • Analytical Tracking

    Our website has Google Analytics installed which allows us to track and compile anonymous visitor statistics. The information collected ranges from simple traffic volume to the type of browser you are viewing our website with. This information is valuable to us not just for marketing analysis and quantification, but to improve the usability, security and load speed of our website content. Google Analytics is a popular, secure, flagship webmaster product from Google. The privacy and security of Google Analytics data is a high priority at Google that you can read more about on Google’s Analytics Data Safeguarding page. Google also offer a Google Analytics Opt-out Browser Add-on that will allow you to automatically Opt-out of all websites that track your activity via Google Analytics. No personal information is collected by Google Analytics.

  • Cookie Consent Check

    Upon your first visit to our website, you will notice a subtle banner on the page alerting you to the fact that cookies are being placed onto your computer by our website. In order for our website to remember your choice of opting-in, we store a cookie which expires after the set amount of days below (see table).

  • WordPress

    Our website, either in full or in part, is built on the popular open-source CMS framework – WordPress. WordPress utilises cookies to allow visitors to register, login and comment on our website’s content. If you do not wish to participate in commenting on our website, WordPress will not deploy any cookies onto your device. Cookies will only be created by WordPress if you actively register or comment via the clear forms on our website.

  • Enquiry Forms

    Our website’s visitors can choose to contact us via form(s) on our website. In order to prevent spam enquiries, we protect our forms with anti-spam challenges which ensure the visitor is an actual living person, rather than a computer bot or spider.

Actual cookies deployed

Below is a table of information which lists all cookies deployed and used on our website.

Cookie Category Cookie Name Cookie Description
Cookie Consent complianceCookie This cookie is set by our website once you have seen and acknowledged our Cookie banner. This cookie will expire and automatically delete itself after [14] days.
Google Analytics (Universal) _ga The single default cookie for Google Universal Analytics. This sole cookie used by Goole Analytics stores a unique client identifier (Client ID) which is set randomly. This cookie is set to expire after 24 months (2 years) and is refreshed each time you visit our website.
Google Analytics (Classic) _utma A Google Analytics cookie, which keeps track of the number of times, a visitor has been to the site, when their first visit was, and when their last visit occurred.
_utmb A Google Analytics cookie, which creates a timestamp of the exact moment when a visitor enters a site.
_utmc A Google Analytics cookie, which creates a timestamp of the exact moment when a visitor leaves the site.
_utmv Used for reporting in Google Analytics classifying the visitor.
_utmz A Google Analytics cookie which tracks where the visitor came from, what search engine was used, what link was clicked on, what keywords used, and where in the world the site was accessed from.
AddThis loc, uid/uit, psc, di/dt, atuvc/bt/ssc/ssh/sshs/xtc Allows users to share content via Social Networking websites and email
WordPress wp-settings-{time}-[UID] Serveral WP Settings cookies may be set if you log into the website. The number on the end is your individual user ID from the users database table. This is used to customise your view of admin interface, and possibly also the main site interface.
wordpress_test_cookie
wordpress_
wordpress_logged_in
These WordPress session cookies are created if and when you log into WordPress either as an administrator or contributor to the website.
comment_author
comment_author_email
comment_author_url
If you choose to submit a discussion/comment to our website, you will be asked to provide certain information about yourself including your name, email and website address.
devicePixelRatio This cookie records your device’s pixel ratio. If your screen resolution is a retina or Hi DPI screen, then the website may choose to serve you higher resolution graphics.

How to disable cookies

Most modern browsers allow you to control your cookie settings for all websites that you browse. You can disable cookie deployment completely by editing your browser settings, however in doing this you may be limiting the functionality that is displayed on our website. To learn how to disable cookies on your preferred browser we recommend reading this advice posted by Google.

If you are concerned about cookies tracking your movements on the Internet then you may be concerned about spyware. Spyware is the name given to a particular band of cookies that track personal information about you. There are many antispyware programs that you can use to prevent this from happening. Learn more about antispyware software - http://en.wikipedia.org/wiki/Spyware. You call also disable Google Analytics on all websites by downloading the Google Analytics Opt-out Browser Add-on.